Shipping policy

SHIPPING POLICY

Effective Date: August 22, 2026

This Shipping Policy applies to orders placed through the ELYSORA Jewelry website.

1. Production Time

Each ELYSORA piece is personalized and made to order.

Orders are generally produced within one to two business days after ELYSORA receives all complete and usable personalization materials, including any required photographs, fingerprint images, handwriting, names, initials, dates, or other instructions.

Production will begin after any questions concerning the submitted materials or personalization instructions have been resolved. Weekends and holidays are not considered business days.

2. Complimentary Standard Second Day Shipping

ELYSORA provides complimentary Second Day shipping within the United States.

Production and delivery dates are estimates and are not guaranteed. Delivery may be affected by carrier delays, weather, holidays, service interruptions, or other circumstances outside ELYSORA’s reasonable control.

3. Order Confirmation and Tracking

After placing an order, you will receive a confirmation email using the email address or telephone number provided at checkout.

When tracking information becomes available, it will be sent to the email address or telephone number associated with your order.

Carrier scans and estimated delivery dates are provided by the shipping carrier and may not update immediately.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you discover an error, text ELYSORA immediately at Contact us immediately orders@elysorajewelry.com or via Text: (424) 400-6502.  We will make reasonable efforts to update the address but cannot guarantee changes after an order has entered production or shipment.

ELYSORA is not responsible for delays, failed deliveries, or additional shipping expenses resulting from an incomplete or incorrect address submitted by the customer, except where prohibited by law.

5. Order Changes and Cancellations

Because personalized orders may enter production shortly after ELYSORA receives the required materials, changes or cancellations may not be possible once production has begun.

Contact us immediately orders@elysorajewelry.com or via Text: (424) 400-6502 if you need to request a change or cancellation. We will confirm whether the request can be accommodated.

6. Shipping Delays

If tracking has not updated for several business days or your package is substantially delayed, text (424) 400-6502 with your order number.

We will review the available tracking information and, when appropriate, assist with a carrier inquiry. ELYSORA cannot guarantee carrier delivery dates or control delays after a package has been accepted by the carrier.

7. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

• Confirm that the shipping address on your order is correct.
• Check with household members, neighbors, building personnel, or secure package areas.
• Look around the delivery location.
• Allow until the end of the delivery day because some carriers scan packages before completing delivery.

If the package remains missing, text us within seven days of the reported delivery date. We may ask you to cooperate with a carrier investigation before determining the appropriate resolution.

8. Damaged Packages

If your package or jewelry arrives damaged, text us within seven days after delivery with your order number and clear photographs of the packaging and item.

Please retain all packaging and shipping materials until we complete our review. Eligible product defects and production errors are addressed under our Returns & Refunds Policy.

9. Returned or Undeliverable Packages

If a package is returned because of an incomplete or incorrect address, refused delivery, or unsuccessful delivery attempts, we will contact you regarding reshipment.

Additional shipping charges may apply when the return was caused by information or instructions provided by the customer, except where prohibited by law.

10. Contact Us

Questions about shipping may be directed to:

ELYSORA Jewelry

324 S. Beverly Drive, Suite 1076
Beverly Hills, California 90212
orders@elysorajewelry.com
Text: (424) 400-6502