Refund policy

RETURNS & REFUNDS POLICY

Effective Date: August 22, 2026

This Returns & Refunds Policy applies to purchases made through the ELYSORA Jewelry website.

1. Personalized and Made-to-Order Jewelry

Each ELYSORA piece is personalized and made to order using the selections, instructions, and personalization materials submitted by the customer.

Because personalized jewelry is created specifically for you, returns, exchanges, and refunds are limited to eligible manufacturing defects and errors made by ELYSORA.

Nothing in this Policy limits any right or remedy that cannot legally be waived.

2. Eligible Returns

An item may be eligible for return, repair, remake, replacement, exchange, or refund if:

• The item has a manufacturing defect.
• ELYSORA made an error in producing the requested personalization.
• The item received is materially different from the item ordered.
• The item arrived damaged.

The issue must be reported within 30 days after delivery.

The jewelry must be unworn and returned in its original packaging.

3. Items That Are Not Eligible

We generally cannot accept a return, exchange, or refund because of:

• A customer-submitted spelling, name, date, message, image, fingerprint, handwriting, signature, or instruction error.
• A change of mind or personal preference.
• Ordinary variations in handcrafted production, natural materials, stones, color, finish, dimensions, or personalization placement.
• Normal wear, scratches, tarnishing, or finish changes.
• Accidental damage, misuse, improper storage, or failure to follow care instructions.
• Exposure to harsh chemicals, cleaning products, perfumes, lotions, or excessive moisture.
• Damage caused by pulling, impact, unauthorized repair, alteration, or modification.
• Loss or theft after delivery.

4. How to Request a Return or Resolution

To request assistance, text (424) 400-6502 or email orders@elysorajewelry.com
within 30 days after delivery and provide:

• Your order number.
• A brief description of the issue.
• Clear photographs showing the item and the reported defect or error.
• Any additional information reasonably requested to evaluate the claim.

Please do not send the jewelry back until ELYSORA provides return authorization and instructions. Unauthorized returns may be delayed or returned to the sender.

5. Review and Available Resolutions

After reviewing the request and, when necessary, inspecting the returned item, ELYSORA will determine whether the item is eligible under this Policy.

Depending on the circumstances, ELYSORA may:

• Repair the item.
• Remake or replace the item.
• Correct the personalization.
• Exchange the item.
• Issue a partial or full refund.

The appropriate resolution will depend on the nature of the issue, product availability, and applicable law.

 

 

6. Return Shipping

If the return results from an eligible manufacturing defect or an error made by ELYSORA, we will provide return instructions and, when applicable, a prepaid return-shipping label.

The item must be packaged securely. ELYSORA is not responsible for damage caused by inadequate return packaging.

7. Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days after approval for ELYSORA to process the refund. Your bank or payment provider may require additional time to post the credit to your account.

Original expedited shipping charges, if any, are not refundable unless the return resulted from an error by ELYSORA or a refund is otherwise required by law.

8. Exchanges and Replacements

Approved exchanges and replacements are subject to product and material availability.

Replacement production generally begins after the original item is received and inspected, unless ELYSORA determines that an earlier replacement is appropriate.

Because replacement jewelry is also personalized, the original personalization instructions will be used unless ELYSORA approves a correction.

9. Order Changes and Cancellations

Contact ELYSORA immediately if you need to change or cancel an order.

Because personalized orders may enter production shortly after we receive the required personalization materials, changes or cancellations may not be possible after production has begun.

If an order is cancelled before production begins, an approved refund will be issued to the original payment method.

 

10. Contact Us

Questions about a return, exchange, replacement, or refund may be directed to

ELYSORA Jewelry
324 S. Beverly Drive, Suite 1076
Beverly Hills, California 90212
orders@elysorajewelry.com
Text: (424) 400-6502